Frequently Asked Questions

Q: How do I get to the Airport from the hotel?

A: There is an Airport shuttle service available which picks up at our hotel. Taxis are also available and give priority to Airport calls. Concierge will arrange these services. Please allow 60mins prior to departure for check in for domestic flights and 2 hours prior for international flights.


Q: Where is the closest public transport?

A: The closest public transport system is via bus which is located across from the hotel on Arden St. Please see Concierge for further details.


Q: Is it possible to have a late check-out?

A: Yes, however late check out are subject to availability and in some cases will have an extra fee. Please contact Reception for further details.


Q:    Can I have my luggage stored for the day?

A:     Yes, we are happy to store guest luggage. Please contact Concierge to arrange collection and storage at no cost.


Q:    Where is the nearest bank or ATM?

A:     The nearest bank is a Westpac or Commonwealth bank and ATM is on Coogee Bay Road, a 5 minute walk from the hotel. Please see Concierge for directions.


Q:    Where is the nearest pharmacy?

A:     The nearest pharmacy is on Coogee Bay Road and is open from 08.30am to 09.00pm. Please see Concierge for directions.


Q:    Can I enter the hotel through the main door after midnight?

A:     Yes, please show your guest room key to gain entry into our hotel. We have 24 hour reception.


Q:    Do you have power adaptors?

A:     Yes, we do have adaptors available for loan from reception. A $40 loan fee will be placed on your account and reversed when returned to reception.


Q:    Are mobile phone chargers available?

A:     Some common connection chargers are available on loan from Reception.


Q:    Is there a money change service available?

A:     Yes, at Reception, most currencies are accepted and travellers cheques can be cashed. Photo ID will be required.


Q:    Are baby sitting services available?

A:     Our hotel does not provide a babysitting service, however Concierge will be happy to provide you with information on reputable agencies.


Q:    Where is the best place to walk or run?

A:     Along the Coogee to Bondi path. Head to the beach turn left and follow the path for the coastal track and enjoy great panoramic views


Don’t see your question answered here? Contact us at any time on +61 2 9315 9100, or submit an online enquiry.